Frequently asked questions

Through the quote form on this site, or through the commercial advisor for the region. The request goes straight to the hospitality team, which replies with a proposal built for the project rather than a generic price list.

Four data points are enough to start:

• Room count and the bed sizes the property uses.
• City or country where the hotel operates.
• Property category, and whether this is an opening, a refurbishment or a replenishment.
• Target date.

If a spec sheet or brand standard already exists, sending it shortens the process: most of the time spent on a quote goes into confirming fabric weights, sizes and finishes.

A standard proposal is delivered within 3 business days.

A pre-opening project takes longer, because it usually involves product development, physical samples and validation against the brand standard. In that case the timeline is agreed at the first meeting and built backwards from the opening date.

Yes. Pricing changes with volume and with recurrence: an annual replenishment contract is not quoted like a one-off purchase.

For hotel groups we work with a master agreement: terms are set once and each property orders against it, with no renegotiation per order.

Yes. A group can centralise negotiation and billing in a master agreement and let each hotel order against it, with the same specification and the same pricing across every property.

Yes, and we recommend it. The weight of a towel and the hand-feel of a sheet cannot be judged from a spec sheet.

We send samples of the shortlisted items so the housekeeping team can review them and, if desired, run them through the laundry the hotel actually works with before the order is placed. It is the cheapest way to find a process problem: finding it in a sample costs a sample, finding it in the order costs the order.

It depends on two things: whether the item is stocked or produced, and where it is delivered.

• Catalogue items: dispatched against the availability confirmed when the order is placed.
• Special production or development: the lead time is agreed in the proposal, because fabric and making-up have to be scheduled.

The proposal always states the committed date per item. When the project has an opening date, the schedule is built backwards from it and delivered in stages if needed.

Through the account's commercial advisor, who opens the case and arranges the replacement — the hotel does not have to file a public form.

The warranty covers manufacturing defects. Its scope and term are set in each account's commercial agreement, because they depend on the product and on the laundry protocol the property runs: wear caused by an out-of-spec cycle — temperature, chlorine or load above the recommended level — is not a manufacturing defect. That is why the protocol is documented from the first order. See certified industrial washing.

With our own factory and with stock of the catalogue items, which is what makes it possible to answer an urgent replenishment without setting up fabric again.

Every account has an assigned advisor plus the backing of logistics, customer service and operations, so an order never depends on one person.

Composition is the set of fibres that make up the fabric, expressed as percentages. In hospitality it determines two things a household never measures: how many industrial wash cycles the item survives, and how much it costs to maintain.

• Cotton: the natural fibre par excellence. Maximum softness, freshness and absorption.
• Polyester: high strength and recovery. It resists creasing and needs no ironing, which lowers laundry processing cost.
• Bamboo: very soft to the touch, naturally antibacterial and hypoallergenic.
• Lyocell: a fibre obtained from wood pulp. It regulates body temperature, is hypoallergenic and very resilient.

Blends exist for exactly this reason: cotton delivers the hand-feel the guest notices, polyester delivers the service life the operation needs. Our fabric bases run from 180-thread blends to 400-thread Egyptian cotton. See quality.

The finish is what is applied to the fabric after weaving, and it is often the criterion that decides a tender:

• Fluid-resistant: slows the passage of fluids into pillows and mattresses. Recommended for protectors and for healthcare products.
• Waterproof: blocks fluids completely. This is the finish used on mattress and pillow protectors in hospitality and healthcare.
• Ice touch: a permanent cooling finish that adds freshness during sleep. Mostly used on protectors.
• Down proof: a very tightly woven fabric that prevents feather and fibre migration while staying breathable. It is the shell of duvets and feather pillows.
• Peach skin: gives polyester microfibres the look and feel of peach skin — softer and more comfortable.

Three criteria, in this order:

• Material: certified-quality cottons, which are more absorbent and more durable. Bamboo and polyester microfibre are also highly absorbent and add hypoallergenic and antibacterial properties.
• Weight (GSM): higher weight means more absorption and a more luxurious feel, but also more mass to wash and longer drying times. In a high-turnover property, weight is not chosen at the maximum but at the point where comfort and laundry cost balance out.
• Pile: long loops give volume and absorption; low loops give a softer hand and less weight.

In hospitality most beds use a 200 cm long mattress, unlike the 190 cm standard at home. The usual sizes are:

• Single or twin: 100 × 190 cm.
• Twin XL: 120 × 190 cm.
• Double or full: 140 × 190 cm.
• Queen: 160 × 190 cm.
• King: 200 × 200 cm.
• Cal king: 180 × 200 cm, a size specific to hospitality that does not exist at home.

Before quoting it is worth measuring the length, width and depth of the property's actual mattress: two hotels with the same "king" may need different fitted sheets because of the mattress depth.

Mattress depth is the height of the mattress, measured from the face that rests on the base to the top surface. In hospitality it ranges from 20 to 50 cm, and it increases when a mattress topper is added.

It is the figure that determines whether a fitted sheet and a mattress protector will work. A wrong depth does not show up on a spec sheet: it shows up when the fitted sheet slips off at every clean and housekeeping loses minutes per room.

There are two sizes:

• Standard 50 × 70 cm: for beds from single (100 × 190 cm) up to queen (160 × 190 cm).
• King 50 × 90 cm: for king beds (200 × 200 cm).

Support is chosen by sleeping position, and the only rule is keeping the spine aligned: medium support for back sleepers, firm for side sleepers, soft for front sleepers.

Since the hotel cannot know in advance how each guest sleeps, common practice is to dress the bed with medium support — the one that suits most people — and offer firm and soft from the linen room or through a pillow menu.

• Flat sheet: the rectangular piece that goes over the guest and serves as the base for the rest of the bed linen.
• Fitted sheet: has elastic to hug and cover the mattress, preventing direct contact. This is the one that depends on mattress depth.
• Half set: fitted sheet plus pillowcases, without the flat sheet.

Half sets matter for replenishment: fitted sheets and pillowcases wear at a different rate than flat sheets, and replacing only what wears out lowers cost per room.

The duvet is the quilted, lofted piece that provides warmth. The duvet cover is the smooth case that encloses it.

The operational logic lies in that separation: you launder the cover, not the duvet. That reduces wash volume, extends the duvet's life and allows the look of the bed to change without changing the fill.

The three common ones are zipper, buttons and tie tapes.

At home it is a matter of taste; in a hotel it is a matter of minutes: the closure determines how long a room attendant takes to make the bed and how many pieces fail per year. Zippers are the fastest to assemble and the most exposed to damage in industrial laundering; ties are the slowest and the most durable.

All three dress the bed; volume and drop are what change:

• Comforter: a lofted piece with more volume, quilted in a large pattern. Drops around 30 cm on each side.
• Quilt: less volume, quilted in smaller patterns. Drops around 40 cm on each side.
• Bedspread: a smooth piece, usually in a decorative fabric. Drops 40 to 50 cm on each side.

These drops are indicative: the real drop depends on mattress depth and base height, so on a project they are confirmed against the made-up bed.

We work with coral fleece, flannel fleece and polar fleece. The difference is fibre length: polar is the shortest and flannel the longest, which translates into more softness and comfort.

Warmth comes from weight, not from type: the higher the weight, the warmer the blanket, which is why heavier weights go to temperate or cold-climate properties. In warm destinations a heavy weight only adds mass to the laundry.

A mattress topper is a quilted layer placed on top of the mattress to add comfort and protect it from what degrades it.

In hospitality it does two jobs at once: it raises the perceived comfort of the bed without replacing the mattress, and it extends the life of the mattress, the most expensive asset in the room. Adding one changes the effective mattress depth, so fitted sheets need to be checked.

The starting point is always the product's own care label; for industrial laundering, these are the recommendations that add the most service life:

• No fabric softener on towels, bath mats and robes, or on items with a fluid-resistant finish: it seals the pile and removes absorption.
• Do not soak for long periods, and never store items damp after washing.
• Do not mix whites with colours.
• Iron at a maximum of 110 °C.
• Avoid chlorine on cotton items unless they carry an anti-chlorine finish.
• Wash before first use, and inspect items before washing: an item that has already been laundered cannot be claimed for a wrong specification.

Our fabric bases are certified to 120 wash cycles while retaining comfort. How many months those 120 cycles represent depends on each property's occupancy and rotation: estimate it with the wash calculator, and see the certification process at certified industrial washing.